Government

System Administration and Networking

overview

Managed Systems & Networks

Our IT managed services include network and system administration. We operate as your MSP (managed services provider). With our expertise, the network will seem to run itself. This streamlines your company and saves you money by eliminating the need for firm IT employees.

Solutions

Server & Workstation services include

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    Server Administrator

    maintains the operating system of the servers (and sometimes the applications as well), such as the mail services, the web services, etc., and is also in charge of troubleshooting any hardware, operating system or application-related problems.

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    Network Administrator

    maintains the network infrastructure, such as the routers and switches, and troubleshoots network-related problems.

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    Database Administrator

    maintains the database system used by the company or organization. In bigger organizations, there is a DBA which is specifically responsible for this role. In smaller organizations, this role would normally be shared by the server administrator.

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    Security Systems Administrator

    maintains the daily operation of security systems, and can handle things like systems monitoring and running regular backups; setting up, deleting and maintaining individual user accounts; and developing organizational security procedures.

Benefits

Our services provide a unique range of benefits

  • Monitor Your Systems

    Monitoring is more than simple UP/DOWN ping tests; it’s a comprehensive insight into your environment that includes CPU, memory usage, network traffic, capacity, and environmental measurements. When you begin monitoring, you should collect statistics for your systems that establish a baseline of normal operating behavior to which you can refer in the future. You should collect usage statistics for CPU, memory, disk, and network. You also need to calculate growth statistics on logfiles, databases, and user data so that you can predict future capacity needs.

  • Perform Disaster Recovery Planning

    The third rule or best practice is to ‘Perform Disaster Recovery Planning’. Contrary to some beliefs, disaster recovery doesn’t necessarily mean recovery from a major disaster that affects the entire datacenter. It means recovery from any disaster, even single system disaster. One question you might consider as you think about disaster recovery is ‘how are you going to fix the problem once it occurs?’. You might not have direct physical access to a failed system to help in its recovery. You’ll have to rely on remote personnel working at the datacenter to recover a system that’s experienced a hardware fault.

  • Documenting Everything

    As challenging as it is, you must document standard procedures, connectivity information, regular maintenance tasks, and disaster recovery contingency plans. Documentation is difficult because it requires the System Administrator to stop and move stepwise through each task, while thoughtfully documenting each procedure. It’s time-consuming and labor-intensive to thoroughly document, take screenshots, describe procedures, and explain possible outcomes. If you don’t have well documented procedures, then you’d better have the contingency plan of always being close to a computer and a network.

  • Establish Procedures for Your Work

    As you can surmise, rules four and five are closely related to each other. Establish standard procedures and document them. Standard procedures help you maintain consistency and reproducibility in your computing environment. Creating and adhering to a set of standard procedures has the added effect of stabilizing your systems and services, which, in turn, stabilizes your company’s overall productivity.

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